Last update: 26-07-2024

1. SCOPE AND PURPOSE

This document regulates the terms and conditions under which you can use the website http://www.termasdechaves.com/, provided by CHAVES TERMAS & SPA, headquartered at Largo Tito Flávio Vespasiano, n.º 1 - 5400-534 Chaves, Portugal, with the single corporate number 506695018 (hereinafter referred to as TERMAS DE CHAVES).

These Terms and Conditions apply to the use of the website and the products and services provided.

The use of the CHAVES TERMAS & SPA website by the Client/User implies full and unreserved acceptance of these Terms and Conditions.

TERMAS DE CHAVES reserves the right to unilaterally modify the Terms and Conditions at any time. Its updated version can always be consulted at http://www.termasdechaves.com/. After the changes to the Conditions of Use, if you continue to use the CHAVES TERMAS & SPA website, you are considered to have fully and unreservedly accepted the Conditions of Use and the respective changes.

2. DATA PROCESSING AND PROTECTION

By accessing our contact area and/or forms, you are accepting that the information you provide us through this contact will be held by TERMAS DE CHAVES as responsible for data processing, under the terms of the data protection legislation, which may use it under legally admissible terms, and there is no need, under any circumstances, to pay any rights in its favour for such use.

By accepting the Conditions of Use, you also agree to receive any and all communication and/or notification related to CHAVES TERMAS & SPA at the contact telephone number and/or email address (e-mail) indicated in the forms. At any time, you can request not to receive these communications.

For more information, consult the Privacy Policy available at www.termasdechaves.com.

The data provided in the contact request form may be accessed by third parties, namely the entity responsible for its supply and maintenance (LKCOM).

3. USE OF LINKS

The www.termasdechaves.com portal may contain links to other portals or Internet pages. By providing on this portal a link to an external portal, TERMAS DE CHAVES does so in the good faith that it contains or may contain additional information relevant to that presented on its portal. The referenced sites are not under the control of TERMAS DE CHAVES, and the existence of this link does not imply or imply its review and approval by TERMAS DE CHAVES.

TERMAS DE CHAVES is not responsible for the content of any other portal, including broken links or any changes or updates to a place referenced by these links; any website that has given access to your portal or to which access has been obtained through our portal; webcasting or any other form of transmission received from any linked site.

TERMAS DE CHAVES cannot be held responsible for matters related to the aforementioned sites or links.

4. IMPROPER OR ILLEGAL USE

The user undertakes with TERMAS DE CHAVES not to use the website www.termasdechaves.com for any purpose that is illegal or prohibited by these terms and conditions. It also undertakes not to use the website www.termasdechaves.com in a way that causes or is likely to cause damage to the regular functioning of the same, as well as not to practice or encourage the practice of illegal or offensive acts of good customs. It also undertakes not to obtain, or attempt to obtain, any content or restricted information that is available unintentionally or provided through the website www.termasdechaves.com.

5. PRICE POLICY

The values shown on the website www.termasdechaves.com, except for spelling, publication errors or in the calculation formula, include VAT.

Prices and specifications, as well as all products and services available, are subject to change without any prior notice.

6. INTELLECTUAL PROPERTY

All content and information contained in the website www.termasdechaves.com and its subdomains are the property of TERMAS DE CHAVES, and therefore, the use, reproduction, copying and dissemination by other means of any logos, texts, images and videos contained therein are subject to your prior written authorization.

It is expressly forbidden to extract and/or systematically use part or all of the content of the website www.termasdechaves.com without the prior and express authorization of TERMAS DE CHAVES. In particular, any form of data mining or using other tools and/or instruments for collecting and extracting data for reuse is prohibited without the prior and express authorization of TERMAS DE CHAVES.

You further acknowledge that any content appearing in advertising, featured, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so any use of these contents may only occur under the express authorization of the respective owners.

7. USE OF COMMUNICATION SERVICES

The website www.termasdechaves.com may provide chat services, newsgroups, forums and/or other messaging or communications facilities designed to allow the user to communicate with the general public or with a specific group. The user agrees to use the Communication Services only to post, send and receive messages and content that are appropriate and particularly related to the Communications Service. You agree that when using a Communication Service on this site, you will not:

• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as the privacy and publication rights) of others.
• Post, post, upload, distribute or disseminate inappropriate, profane, defamatory, obscene, indecent or illegal topics, names, content or information.
• Upload files that contain software or other material protected by intellectual property laws or copyright unless the user has control rights or has received all necessary authorizations for that purpose.
• Upload files that contain viruses, corrupted files, or other similar software or programs that may damage the operation of other users' computers.
• Advertise or offer to sell or buy goods or services for any business purpose, unless the Communication Service specifically allows such messages.
• Conduct or forward surveys, contests, pyramid schemes or chain letters.
• Download any file posted by another user of this service, knowing that it cannot be legally distributed in such a way.
• Falsify or delete any author attributions, legal or other appropriate notices, designations, or proprietary marks of the origin or source of the software or other materials contained in an available file.
• Restrict or inhibit any other user from using and enjoying the Communication Services.
• Violate the code of conduct or other guidelines applicable to any Communication Service.
• Collect information about other people, including email addresses, without their prior consent.
• Violate any applicable laws or regulations.

TERMAS DE CHAVES has no obligation to monitor the Communication Services. However, TERMAS DE CHAVES reserves the right to review the content placed on these Communication Services and remove any content, of its own free will, as it deems inappropriate. TERMAS DE CHAVES reserves the right to restrict any user's access to some or all of the Communication Services at any time without prior notice for any reason it deems relevant.

TERMAS DE CHAVES reserves the right at any time to disclose any information as necessary to satisfy any applicable law, regulation, legal or governmental process request, or to edit, refuse to post or remove any information or content, in whole or in part at the sole discretion of TERMAS DE CHAVES.

Be careful when providing any personally identifiable information about yourself or your children on a Communication Service. TERMAS DE CHAVES does not control or approve the content, messages or information found in any Communication Service; therefore, TERMAS DE CHAVES disclaims any responsibility with respect to the Communication Services and any actions resulting from your participation in these services. Administrators and hosts are not authorized to be spokespersons for TERMAS DE CHAVES, and their opinions do not necessarily reflect those of TERMAS DE CHAVES.

Content sent to a Communication Service may be subject to limitations on use, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the content.

8. CONTENT PROVIDED TO THE TERMS DE CHAVES

TERMAS DE CHAVES does not claim ownership of content provided to TERMAS DE CHAVES (including feedback and suggestions) or its associated services. However, by posting (posting), uploading, entering, providing or submitting information, you are granting TERMAS DE CHAVES and its affiliated companies permission to use this information, without limitation to the following rights: copy, distribute, transmit, reproduce, edit, translate and reformat the information provided; and to publish your name in relation to what has been submitted.

No compensation will be paid for using the data that the user provides to the website, as provided in this document. TERMAS DE CHAVES has no obligation to post or use any information that you have provided and may remove any data at any time at the sole discretion of TERMAS DE CHAVES.

By posting, uploading, providing or submitting your information, you warrant and signify that you have or control all rights to the content you submit as described in this section, including, without limitation, all rights necessary for you to provide, post, upload, or submit the information.

9. DISCLAIMER OF LIABILITY

Despite our best efforts, the information contained in this portal may contain inaccuracies, typographical errors or may not be up to date, or may not be applicable in specific situations. We do not, under any circumstances, assume responsibility for inaccuracies or omissions in the portal, and any decisions that are made based on this information are the sole responsibility of those who make them.

To the maximum extent permitted by applicable law, in no event shall TERMAS DE CHAVES be held liable for direct, indirect, punitive, incidental, special, consequential damages or any damages for loss of data or profits, arising out of or in any way related, with the use or performance of the website www.termasdechaves.com, such as delay or inability to use the website www.termasdechaves.com or related services.

Any doubts that the user may have should be addressed to the following email address: geral@termasdechaves.pt.

10. CLARIFICATIONS AND COMPLAINTS

​The www.termasdechaves.com SPA portal provides a form for any contact, clarification or complaint.

11. APPLICABLE LAW

Portuguese law will apply exclusively in everything that is not provided for in these Conditions of Use.

In the event that these terms and conditions are considered partially or totally invalid, illegal or not capable of being executed in any way by a competent authority, said terms and conditions shall be considered null and void, the remaining ones remaining valid and must be complied with under the terms legal, in its broadest sense.

12. ALTERNATIVE DISPUTE RESOLUTION

In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities (under Law No. 144/2015, of September 8):

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa

Campus de Campolide
1099-032 Lisboa
Tel.: 213 847 484
E-mail: cniacc@unl.pt
Web: www.arbitragemdeconsumo.org

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel.: 289 823 135
E-mail: apoio@consumidoronline.pt
Web: www.consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º - 3000-172 Coimbra
Tel.: 239 821 690 /289 / Fax: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º - 1100-207 Lisboa
Tel: 218 807 030 / Fax: 218 807 038
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel.: 225 508 349 / 225 029 791 / Fax: 225 026 109
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel.: 253 422 410 / Fax: 253 422 411
E-mail: triave@gmail.com
Web: www.triave.pt

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Braga
Rua D. Afonso Henriques, nº 1 (Ed. Junta de Freguesia da Sé)
4700-030 Braga
Tel: 253 617 604 / Fax: 253 617 605
E-mail: geral@ciab.pt
Web: www.ciab.pt
Viana do Castelo
Av. Rocha Paris, nº 103 (Ed. Vila Rosa)
4900-394 Viana do Castelo
Tel: 258 809 335 / Fax: 258 809 389
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
Rua Direita, 27 - 1º Andar, 9050-405 Funchal
E-mail: centroarbitragem.sras@gov-madeira.pt
Web: www.srrh.gov-madeira.pt/Início/tabid/292/Default.aspx

For more information, consult the Consumer Portal at www.consumidor.pt

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Online Store Terms and Conditions

The purchase of products and services via e-commerce on the Termas de Chaves Online Store is subject to the following terms and conditions:

1. General Terms

1.1. These general terms and conditions of sale are agreed upon between Gestão de Equipamentos Municipais de Chaves - Termas de Chaves, headquartered at Largo Tito Flávio Vespasiano, No. 1, 5400-534 Chaves, legal entity No. 506695018, hereinafter referred to as Termas de Chaves, and the persons making purchases through the Website – www.loja.termasdechaves.com, hereinafter referred to as the “User,” provided that the User must always be a non-commercial natural person.

1.2. Purchases made through this website are governed solely by these general terms and conditions of sale, to the exclusion of any terms previously available on the Website or by prior, express, and written agreement.

1.3. Termas de Chaves may occasionally modify provisions of its general terms and conditions; therefore, the User should review them each time they visit the Termas de Chaves website.

1.4. The purpose of these general terms and conditions of sale is to provide and define the necessary information for the user and to govern all the steps required to complete an order.

2 - Product, Price, and Content Information

2.1. Termas de Chaves reserves the right to modify, without prior notice and at any time, the information and commercial offerings presented regarding: products, prices, promotions, terms and conditions, and services.

2.2. The images illustrating each product at Termas de Chaves may differ from the final product and/or service made available to the user.

2.3. Items for sale in the online store are subject to current stock levels, and orders will be processed on a first-come, first-served basis. In the event of a temporary or permanent stock shortage, the user will be duly notified and offered an alternative product with similar characteristics.

2.4. Under Portuguese law, product prices are listed in € (euros) and include VAT at the applicable legal rate, as well as packaging costs. Shipping costs to the user and the cost of gift bags are not included.

2.5. Promotions offered in the online store may not apply to the physical store.

2.6. Items and products for sale in the online store, with the exception of Natural Cosmetics, have a shelf life of 6 months from the date of purchase.

2.7 Arrival and Punctuality.

2.7.1 We recommend arriving at the facility at least 30 minutes before the start of your treatment to allow time for the necessary administrative procedures for admission.

2.7.2 In the event of a delay on the part of the client, Termas de Chaves reserves the right to shorten the duration of the treatment, without the right to compensation or a refund, so as not to disrupt subsequent appointments.

3 - Order and Payment

3.1. After confirming your order in the Termas de Chaves online store, you must select your preferred payment method from the available options: ATM, MBWAY, and Credit Card.

3.2. Any order placed in the Termas de Chaves online store will only be processed after payment has been received. Placing an order does not in itself constitute a reservation of the products and/or services.

3.3. After confirming your order on the Termas de Chaves online store, an email will be sent to the contact address provided by the user at the time of ordering, containing all details regarding delivery, billing, and payment information. If the user does not receive the order confirmation email, they are asked to contact Termas de Chaves by calling +351 276 332 445 (cost of a call to a landline according to your rate plan) or by emailing geral@termasdechaves.pt.

3.4. Changes to the terms of orders that have not yet been shipped or the cancellation of an order that has not yet been shipped may be made upon request via email to geral@termasdechaves.pt.

3.5. Orders placed by users from countries outside the European Union must be validated in advance.

3.6. Orders will only be shipped after confirmation of stock and payment and will be processed on a first-come, first-served basis.

3.7. If an order cannot be fulfilled in part or in full, the user will be contacted immediately by Termas de Chaves.

3.8. Upon receipt of the order details, the user has 2 days to make payment. If payment is not made within this period, the order will be automatically canceled.

3.9. Payments are received in euros, regardless of the currency in which the transaction is made. Conversion fees for payments made in other currencies must be borne by the user.

4 - Shipping Costs

4.1. Shipping costs are calculated based on the weight of the products, the destination, and the total order value.

4.2. Shipping costs are displayed in the shopping cart before final order confirmation for deliveries to mainland Portugal. For deliveries outside mainland Portugal, the total shipping cost is calculated after the user’s order is confirmed via email to geral@termasdechaves.pt.

5 - Delivery

5.1. Orders will only be shipped after confirmation of stock and payment, and as soon as possible.

5.2. Orders will be delivered to the address provided by the user and in accordance with the carrier’s delivery schedule. Orders may be delivered outside mainland Portugal, provided the address is within the carrier’s delivery area.

5.3. As the shipping service is contracted to a third-party company, Termas de Chaves cannot resolve any potential delivery delays; therefore, in such cases, we cannot guarantee exact delivery times.

5.4. All products shipped by Termas de Chaves must be inspected upon delivery.

5.5. If, after delivery, the user finds that any of the items do not comply with the order, they are requested to immediately contact Termas de Chaves via email at geral@termasdechaves.pt, indicating the order number or the document number that accompanied the order, and attaching images of the packaging as received and of all items, so that the situation can be resolved as quickly as possible.

6 - Returns and Complaints

6.1. The User may exercise the right of withdrawal without being required to pay any compensation within 14 (fourteen) days from the day the consumer takes physical possession of the item.

6.2. To request an exchange or return, the customer is asked to fill out the form available at www.lkme.pt/ojG1u or contact Termas de Chaves via email geral@termasdechaves.pt indicating the invoice number.

6.3. The consumer must return the goods to Termas de Chaves in proper condition within 14 (fourteen) days from the date of notification of withdrawal.

6.4. The packaging must be returned complete, just as it was delivered, and accompanied by all documentation received. The packaging and the indicated documents must be sent to the following address:

Termas de Chaves

Largo Tito Flávio Vespasiano, No. 1

5400-534 Chaves

6.5. The respective shipping costs shall be the responsibility of the consumer.

6.6. Upon receipt of the return at Termas de Chaves, you will receive a new product or a refund via the same payment method used (depending on the situation).

6.7. When an IBAN is provided, the refund will be made to the indicated bank account. The refund will be processed within 14 days of receiving the notice of withdrawal and the returned item.

6.8. If any component of the sold item is missing, or if any component is not in excellent condition, no refund of the purchase price or shipping costs will be issued, and the product will be returned to the original shipping address.

6.9. Termas de Chaves is not liable for defects resulting from misuse, negligence, or poor storage conditions on the part of the user.

7 - Cancellation and Rescheduling of Orders

7.1. At the User’s request: 

7.1.1. The User may cancel their order by contacting Termas de Chaves at +351 276 332 445 (cost of a call to a landline according to your rate plan) or via email at geral@termasdechaves.pt, providing the order number, which will be accepted provided the order has not yet been processed. Once processed, Termas de Chaves will attempt to deliver the order.

7.1.2. To cancel an order, the User must provide Termas de Chaves with the following information:

Order number

Tax ID used to place the order and delivery address

7.2. At the discretion of Termas de Chaves: 

Termas de Chaves reserves the right not to process orders if it detects any inconsistencies in the personal information provided or observes misconduct on the part of the user/buyer. Termas de Chaves reserves the right not to process any order or refund in the event of errors in product prices and/or specifications, when these result from technical issues or errors unrelated to Termas de Chaves.

7.3 Cancellation/Rescheduling Policy 

7.3.1 Cancellations or rescheduling of the purchased service must be made exclusively through the official contact channels provided by Termas de Chaves.

7.3.2 The following conditions apply to cancellations or rescheduling:

48 hours in advance: free rescheduling, subject to availability;

No-show: this is considered a definitive cancellation, with no right to a refund or rescheduling, except in duly authorized exceptional circumstances.

8 - Liability

8.1. Termas de Chaves does not guarantee that:

The Service will be provided without interruption, will be secure, error-free, or will function indefinitely;

The quality of any product, service, information, or other material purchased or obtained through the online store will meet the User’s expectations regarding such items;

Any material obtained in any way through the use of the Service is used at the User’s own risk, and the User is solely responsible for any damage caused to their computer system and equipment or for any loss of data resulting from such use.

No advice or information, whether oral or written, obtained by the User from or through the online store shall create any warranty not expressly set forth in these General Terms and Conditions.

8.2. The User agrees that Termas de Chaves shall in no way be held liable for any damages, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if previously warned by the User of the possibility of such damages occurring), resulting from:

The use or inability to use the Service;

The difficulty in obtaining any substitute goods or services;

Unauthorized access to or modification of personal databases.

8.3. Termas de Chaves shall not be liable for any inconvenience or damage caused to the user through the use of the Internet, such as: service interruptions, external intrusion, malfunctions caused by computer viruses, or any other case of force majeure.

9 - Consumer Obligations

9.1. The user agrees to:

Provide accurate personal information and addresses;

Not use false identities;

Comply with the order limits imposed.

9.2. If any of the information is incorrect or insufficient, and for this reason there is a delay or inability to process the order, or a failure to deliver, the responsibility lies with the User, and Termas de Chaves disclaims any liability. In the event that the consumer violates any of these obligations, Termas de Chaves reserves the right to cancel future purchases, block access to the store, cancel the provision of any other services simultaneously offered by Termas de Chaves to the same User; and, furthermore, deny the User future access to any or all services provided by Termas de Chaves.

9.3. The use of purchased products and services for commercial purposes, specifically for the resale of goods, is expressly prohibited. 

10 - Suspension and Termination of the Store Service

10.1. Regardless of any prior or subsequent notice, Termas de Chaves may, at any time and in its sole discretion, discontinue the provision of the Service or any part thereof to one or all Users.

10.2. Termas de Chaves also reserves the right to suspend or immediately terminate access to the Service in the following cases:

When the User fails to comply with the terms of use and other provisions set forth in the General Terms and Conditions;

10.3. When Termas de Chaves terminates access to the Store, upon prior notice given 15 days in advance of the termination date. 10.3. The suspension or termination of the Service by Termas de Chaves, pursuant to the preceding paragraphs, does not entitle the User or third parties to any indemnity or other compensation, and Termas de Chaves cannot be held liable or in any way held responsible for any consequences resulting from the suspension, cancellation, or termination of the Service.

10.4. In the situations described above, Termas de Chaves will notify the User in advance so that the User may, if they wish, save the contents of their order viewing area within 3 (three) business days from the date the email is sent or the information is made available on the Service’s main page.

11 - Privacy Policy

The User authorizes Termas de Chaves to process and use their data in accordance with the Privacy Policy of the Termas de Chaves website.